4-Hour 24x7 Same Day Hardware Support

Responsive service coverage available whenever you need it

Increase equipment availability and productivity with round-the-clock onsite and remote support for your hardware, as well as selected multivendor equipment. This flexible Care Pack Service covers desktops, workstations, servers, storage systems, and network equipment.

Choose 4-Hour 24x7 Same Day Hardware Support when you need to:

• Extend your hardware warranty coverage with prompt, anytime service for key systems and devices
• Obtain easy-to-buy, easy-to-use onsite services
• Improve hardware performance and uptime
• Increase the return on your multivendor hardware investments
• Enjoy consistent service coverage across geographically dispersed sites

Service highlights

• Remote problem diagnosis and support - Microreksa Services uses electronic remote support tools to isolate your problem and facilitate resolution.
• 4-hour onsite response 24x7x365 - For issues that cannot be resolved remotely, an authorized Microreksa Services representative arrives at your site within 4 hours after your call hs been logged. Service is available around-the-clock every day, including all holidays. Microreksa Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.
• Escalation management - Established escalation procedures enlist specialized expertise from selected third-parties.